Advantage Solutions Associate Account Director - Amazon in Austin, Texas
Amazon Associate Account Director
About the Director Role:
E-commerce is a fast-paced industry, and the only constant is change- we are looking for someone dynamic, curious & confident to join our team as a Director for our Amazon CPG business. This role is responsible for providing strategic, tactical, and operational leadership on the highest levels. Leading a team that is focused on providing Amazon-focused e-commerce strategy and best-in-class execution for many customers including some of the world’s largest consumer packaged goods brands. In a work-from-home environment; teaching training and the development of all team members are essential to creating a positive culture. Collaboration with other business management & Advantage Unified Commerce teams is crucial for success in this role as our Enterprise approach and breadth of services are key to our approach. In addition to leading the team & client relationships, new business development is a core focus that all leaders actively participate in.
Oversee and drive client growth within existing account portfolio and is responsible for helping achieve the team and division’s annual sales budget via current client growth, new service creation, new business development, etc.
Works directly with managers having regular communication with them to ensure they are driving the business forward and helping them address short- and long-term goals, initiatives & challenges
Understand the needs of clients to ensure the team is consistently meeting and exceeding expectations of relationships, while also understanding our contractual duty
Develop standards, systems, and best practices (using people or technology) to consistently improve upon our ways of working
Innovate upon & improve current offers
Building the formal frameworks and methodologies for key strategic issues both leveraging existing resources and creating new innovative concepts across the organization, ensuring processes are in place
Participate in hiring of business managers & strategic business advisors
Collaborates with executive leadership and peers to ensure understanding of key initiatives and results.
Actively engaging in company culture & leadership, driving a fun, positive, virtual work environment that is scalable, collaborative, and results-oriented.
Skills, Knowledge, and Abilities
Must have Amazon CORE + Fresh experience in the CPG industry
Expert level influencing skills – the ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface
Expert level execution skills - the ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business results
Expert level credibility skills – ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities
Excellent strategic thinking and process development skills
Excellent organizational and problem-solving skills
Excellent communication skills, both written and verbal
Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
Team player with good people skills
Job Will Remain Open Until Filled
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Oversees department performance as measured against major KPIs and goals; monitors trends to proactively identify risks and opportunities
Manages Account Services employee relations, working in conjunction with People & Culture to facilitate teamwork and address questions and conflicts
Responsible for Account Services financial management, including client forecasting/projections, budgets, and billing
Fosters a high performance and high-quality environment to produce excellent results for our clients
Coaches people managers in all aspects with in Account Services on leading teams effectively while also driving employee engagement
Collaborates with the leadership team to develop, track, and achieve departmental goals
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel and Driving are not essential duties or functions of this job
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree or equivalent experience
Field of Study/Area of Experience:
6+ Years of experience in account or management experience in PPC advertising, preferably managing multi-million dollar budget SEM programs through Google AdWords and Bing Ads
Retail experience, including but not limited to: eCommerce; merchandising and promotions; multi-channel marketing; branding a plus
Skills, Knowledge and Abilities
Proven people manager skills developing employees and optimizing organizational effectiveness, including a minimum of two years building and leading teams
Strong track record of delivering outstanding service to clients, both internal and external, as well as business results and ROI
Demonstrated ability to improve existing systems and implement new structures to build an effective learning environment
Ability to communicate complex data with clarity and simplicity
Strong problem-solving and analytical skills
Keen eye for excellent client service and account performance
Creative self-start with strong relationship, organization, negotiation, and problem solving skills
Able to work with third party properties, agencies, suppliers and media organizations
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Job Locations US-FL-Miami | US-TX-Austin
Primary Posting Location : City Miami
Primary Posting Location : State/Province FL
Primary Posting Location : Postal Code 33101
Primary Posting Location : Country US
Requisition ID 2024-431398
Position Type Full Time
Category Client Services/Account Management
Minimum USD $90,000.00/Yr.
Maximum USD $110,000.00/Yr.