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Advantage Solutions Director Client Services Agency in Chicago, Illinois

Summary

Director of Client Services

In a complex world, EDGE Marketing strives to keep it simple. It's how we think, strategize and execute for our clients.

EDGE is an agency focused on shopper and consumer activations, no matter where they take place. We do this with a mixture of courage, heart, hustle, and creativity.

An Advantage Solutions agency, EDGE is connected to the leading trends and insights. A start-up at heart, we love to roll up our sleeves and Get. Stuff. Done.

We are seeking a highly talentedDirector of Client Services who will function as the leader of strategic planning, execution, and communication for Client-based promotional programs at a specific national retailer or a group of regional retailers. Primary role is to provide leadership and critical thinking in the conception, development, sell-in, and execution of promotional program calendars in conjunction with Company and Client personnel. A successful Director will focus on planning, concept development, commitment to execution excellence, and delivering results that are in concert with Client and retailer initiatives.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)

  • 401(k) with company match

  • Training and Career Development

  • Generous Paid Time-Off

Responsibilities:

  • Retailer and shopper insights as gleaned through syndicated data.

  • National brand platforms and strategy information.

  • Manage and report co-marketing budget.

  • Retailer presentation and sell-in process.

  • Tracking and reporting program status and budget updates.

  • Understand retailer objectives to target programming; Provide guidance and insight to other Client teams as “retailer expert”.

Qualifications:

  • Bachelor's Degree or equivalent experience is required; MBA Degree or equivalent experience is preferred

  • 8+ years of experience in leadership/management in agency or brand management, including experience in customer-specific marketing with national grocery retailers

  • 5+ years of team supervisory experience

  • Ability to make oral presentations

  • Well-organized, detail-oriented, and able to handle a fast-paced work environment

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Director of Client Services functions as the leader of strategic planning, execution, and communication for Client-based promotional programs at a specific national retailer or a group of regional retailers. Primary role is to provide leadership and critical thinking in the conception, development, sell-in, and execution of promotional program calendars in conjunction with Company and Client personnel. A successful Director will focus on planning, concept development, commitment to executional excellence, and delivering results that are in concert with Client and retailer initiatives.

Essential Job Duties and Responsibilities

Develop strategic account-specific programs

  • Retailer and shopper insights as gleaned through syndicated data

  • National brand platforms and strategy information

  • Agency creative team-brainstorming and concept development

  • Sales insights and objectives

  • Manage and report co-marketing budget

Execution of planned programs

  • Retailer presentation and sell-in process

  • Overseeing research and negotiation with third party properties, events, and media organizations

  • Determining project components including concept, event, media, POS materials, and other associated costs

  • Tracking and reporting program status and budget updates

  • Communicating with creative team to develop program artwork

Establish relationships with key retailer contacts to facilitate program sell-in and execution

  • Understand retailer objectives to target programming

  • Provide guidance and insight to other Client teams as “retailer expert”

  • Maintain “closest to the customer” positioning

  • Administer reporting of in-market execution and effectiveness of promotional programs as well as working with Strategic Planning & Insights team to deliver post-promotional evaluations

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

  • Travel and Driving are essential duties and function of this job

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level:

(Required) Bachelor's Degree or equivalent experience

(Preferred) MBA Degree or equivalent experience

Field of Study/Area of Experience:

  • 8+ years of experience in leadership/management in agency or brand management, including experience in customer-specific marketing with national grocery retailers

  • 5+ years of team supervisory experience

Skills, Knowledge and Abilities

  • Ability to make oral presentations

  • Well-organized, detail-oriented, and able to handle a fast-paced work environment

  • Good interpersonal skills

  • Strong written communication and verbal communication skills

  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job Locations US-IL-Chicago | US-CA-Los Angeles | US-NY-New York | US-OH-Cincinnati | US-TX-Dallas | US-TX-Houston | US-GA-Atlanta | US-OH-Columbus | US-PA-Philadelphia | US-MA-Boston | US-CT-Hartford...

Primary Posting Location : City Chicago

Primary Posting Location : State/Province IL

Postal Code 90001

Primary Posting Location : Country US

Requisition ID 2021-399631

Position Type Full Time

Category Client Services/Account Management

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