Job Information
Advantage Solutions Senior Technical Account Manager REMOTE in Chicago, Illinois
Summary
Senior Technical Account Manager
At our Company, we grow People, Brands, and Businesses! We are seeking a talentedSenior Technical Account Manager who is responsible for building and maintaining relationships with retail teams and clients by having a strong understanding of all Company technology systems and resources available within the Technology Division. The Senior Technical Account Manager functions as a trusted advisor to the business, acting as the liaison between supported teams (3-5 teams dependent on size/complexity) and the rest of the Technology team.
The Senior Technical Account Manager is responsible for establishing and implementing strategic plans to expand the use of functionality by supported teams, in addition to providing training and project management to drive outstanding results. It is expected that the Senior Technical Account Manager acts as a leader, assisting the ACTS management team with training, mentoring, development of new tools and managing ongoing projects. The Senior Technical Account Manager must have the ability to work independently as part of a team in a fast-paced dynamic environment and be able to make decisions and meet stringent deadlines.
Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Partners and consults with supported teams on implementing new functionality and best practices for technology.
Seeks opportunities for operational efficiency and effectiveness by collaborating with IT and the business on current and future business needs.
Able to efficiently troubleshoot reported issues (at the field management level) in all supported technology applications.
Leads and participates in projects for supported retail teams and IT for new application rollouts, pilot programs, and other special projects as needed.
Able to identify appropriate technical solutions to business problems and function as the technology expert in the room.
Works with supervisor training new hires mentoring current associates and as a backup when they are on vacation or unavailable.
Qualifications:
Bachelor's Degree or equivalent job-related experience required
3-5 years of experience in Technical Account Manager role
1+ year of experience in CRM (Customer Relationship Management Software) or database maintenance
2-3 years of CPG (Consumer Package Goods) industry experience preferred
Exceptionally strong training/presentation experience withexcellent written and verbal communication skills
Customer Service experience a plus
Responsibilities
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities
Job Duty
TRUSTED ADVISOR
Partners and consults with supported teams on implementing new functionality and best practices for technology
Acts as the single point of contact for issue escalation, resolution and application/reporting related requests for field management and client services
Seeks opportunities for operational efficiency and effectiveness by collaborating with IT and the business on current and future business needs
Participates and presents in client/team meetings as needed on behalf of the Technology team
Develops and provides initial training to supported teams for new applications or enhancements
Builds strong relationships with supported teams and is ingrained in the business by attending store calls, participating in team meetings/calls, initiating regular communication and being well versed in team goals and objectives.
SYSTEM CONFIGURATION/TROUBLESHOOTING
Must understand how the device and data should function and appear to the end user
Able to efficiently troubleshoot reported issues (at the field management level) in all supported technology applications.
Oversees the hierarchy structure and maintenance of assigned teams’ database within reporting and all applications
Update and configure team settings as needed to change how data is collected in the field
Participate in new software release testing to identify bugs and validate new functionality is working as expected
PROJECT MANAGEMENT/SPECIAL PROJECTS
Leads and participates in projects for supported retail teams and IT for new application roll outs, pilot programs and other special projects as needed
Drives projects and processes forward by leveraging strong communication, organizational and project management skills
Able to successfully lead a cross functional group towards a common goal
TECHNICAL EXPERTISE
Deep knowledge of hardware and software platforms available to supported teams.
Understand functionality including Touch, WIM, RPM, AIM, WorkWith, DocLocker, Reporting
Able to identify appropriate technical solutions to business problems and function as the technology expert in the room
Understands the process and flow of various software platforms and how they interact from loading activities into the iPad, how data is collected in store and how the results roll up into reporting
LEADERSHIP
Works with supervisor training new hires mentoring current associates and as backup when they are on vacation or unavailable
Helps oversee ongoing projects to ensure all milestones are met 40%
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
Travel up to 25%
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required) Bachelor's Degree or equivalent experience
Field of Study/Area of Experience:
3-5 years of experience in Technical Account Manager role
1+ year of experience in CRM (Customer Relationship Management Software) or database maintenance
2-3 years of CPG (Consumer Package Goods) industry experience preferred
Training/presentation experience
Customer Service experience a plus
Skills, Knowledge and Abilities
Strong prioritization skills
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Strong written communication and verbal communication skills
Ability to work effectively with management
Team building Skills
Decision making skills
Ability to exercise sound judgment
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Skill in supervising to include delegating responsibility, training and evaluating performance
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Job Locations US-IL-Chicago
Primary Posting Location : City Chicago
Primary Posting Location : State/Province IL
Primary Posting Location : Postal Code 60601
Primary Posting Location : Country US
Requisition ID 2023-427013
Position Type Full Time
Category Sales (Professional)
Minimum USD $55,000.00/Yr.
Maximum USD $85,000.00/Yr.