Job Information
Advantage Solutions Supervisor Inside Sales - REMOTE in Raleigh, North Carolina
Summary
Supervisor Inside Sales
At our Company, we grow People, Brands, and Businesses! We are seeking adynamicInside Sales Supervisor ensures the day-to-day needs of the department are met. This role is responsible for developing, supervising, training, and evaluating the workflow of Sales Representatives. Other supervisor level responsibilities include revenue budget achievement, meeting client quotas, expanding sales, and reaching account goals on a monthly, quarterly and/or annual basis. In addition, the Supervisor Inside Sales will spend a small percentage of time making sales calls on small customers via telephone, e-mail, and fax to establish and qualify clients/prospects. This role will establish, maintain, and expand client lists and keeps a daily record of calls and information requests sent. Ensures positive long-term relationships and high potential for repeat business with customers.
Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Responsible for supervising, training, developing, and evaluating Inside Sales Associates on a daily basis; Monitor and coach Sales Associates’ calls performance according to established monitoring standards.
Ensure the quantitative and qualitative results are achieved while guaranteeing customer satisfaction.
Make Outbound and Incoming calls to achieve sales and call goals on key high profile accounts.
Increase sales through efficient management of promotional spending within client guidelines.
Meet or exceed clients’ goals for sales, distribution, and promotional volume by working with all related departments for assigned customer.
Achieve incremental growth by pursuing volume-producing merchandising at assigned customer account.
Qualifications:
High School Diploma or GED or equivalent experiencerequired
3 years of experience in a Sales environment\
Supervisory experience preferred
Demonstration of a high level of results-orientated performance
Outstanding written and oral communication skills
Intermediate or advanced PC skills with proficiency in Microsoft Office (spreadsheets (Excel), word processing (MS Word), and graphics software (PowerPoint)
Responsibilities
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Inside Sales Supervisor ensures the day-to-day needs of the department are met. This role is responsible for developing, supervising, training, and evaluating workflow of Sales Representatives. Other supervisor level responsibilities include revenue budget achievement, meeting client quotas, expanding sales, and reaching account goals on a monthly, quarterly and/or annual basis. In addition, the Supervisor Inside Sales will spend a small percentage of time making sales calls on small customers via telephone, e-mail, and fax to establish and qualify clients/prospects. This role will establish, maintain, and expand client lists and keeps daily record of calls and information requests sent. Ensures positive long-term relationships and high potential for repeat business with customers.
Essential Job Duties and Responsibilities
Coaching for Sales Results
Responsible for supervising, training, developing, and evaluating Inside Sales Associates on a daily basis
Monitor and coach Sales Associates’ calls performance according to established monitoring standards
Provide guidance and direction on conflict and resolution
Ensure the quantitative and qualitative results are achieved while guaranteeing customer satisfaction
Maintain a working knowledge of Client’s policies and procedures
Set Associate goals and provide tools and resources to allow associates to reach set goal
Submit necessary paperwork to Database, IT, and helpdesk to grant access to systems for associates.
Keep Manager informed of any critical issues
Lead and motivate team
Perform desk audits on a periodic basis to ensure compliance
Maintain work schedules, approve timesheets, and vacation schedules
Perform other job-related duties as assigned
Expand Sales
Make Outbound and Incoming calls to achieve sales and call goals on key high profile accounts.
Assist Inside Sales Associates with email blast and mail out per Client Requirements
Work with ISR to expand customer base and customer distribution
Receive and expedite all new business calls request from CDM’s, BDM’s and outside sources
Revenue Budget Achievement
Assist Inside Sales Manager / Channel Leader in achieving Company income and expense budgets by ensuring all marketing strategies are implemented
Increase sales through efficient management of promotional spending within client guidelines
Client Quota Achievement
Meet or exceed clients’ goals for sales, distribution, and promotional volume by working with all related departments for assigned customer
Utilize appropriate sales materials and data to deliver fact based solutions to customers.
Existing SKU Achievement
- Ensure incremental sales through distribution of new products and maintenance of existing SKU’s
Sales Growth and Reporting
Achieve incremental growth by pursuing volume-producing merchandising at assigned customer account
Provide monthly business updates
Process Development
- Work with Inside Sales Manager to identify process/system enhancement for tracking, call efficiency, reporting, and any other identified improvement areas
Tradeshows
Determine need/ROI, coordinate, secure funding, and execute appropriate tradeshows
Set-up, sell, and dismantle
Supervisory Responsibilities
Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
T ravel and/or Driving Requirements
Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
Travel up to 5%
Minimum Qualifications
Education Level: (Required): High School Diploma or GED or equivalent experience
3 years of experience in a Sales environment
Supervisory experience preferred
Skills, Knowledge and Abilities
Demonstration of a high level of results orientated performance
Strong Communication skills
Strong presentation skills
Excellent interpersonal skills
Strong organizational skills
Ability to multi-task
Self-motivated
Outstanding written and oral communication skills
Flexible schedule with ability to travel
Proven track record in sales
Excellent leadership skills
Solution oriented, customer service skills
Intermediate or advanced PC skills with proficiency in Microsoft Office (spreadsheets (Excel), word processing (MS Word), and graphics software (PowerPoint)
Familiarity with ACT or other types of CRMs preferred
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Job Locations US-NC-Raleigh | US-FL-Tampa | US-MI-Grand Rapids | US-IN-South Bend | US-WI-Green Bay | US-NC-Durham
Primary Posting Location : City Raleigh
Primary Posting Location : State/Province NC
Primary Posting Location : Postal Code 27601
Primary Posting Location : Country US
Requisition ID 2023-428178
Position Type Full Time
Category Client Services/Account Management
Minimum USD $58,000.00/Yr.
Maximum USD $62,000.00/Yr.